rockstar

moving guide

Step One

Book YOUR MOVE

Fill out our online form, schedule a call, chat, or text with one of our knowledgeable move coordinators to get started. We’ll provide you with an upfront, accurate estimate of your move and schedule your moving day for a time that works best for your schedule.

Step two

PREPARE FOR YOUR MOVE

We’ll check-in and make sure you are ready for the big day ahead of your move. In the meantime here are some things you can do to prepare:

Start Packing

Make sure you’ve got all the proper materials before you start: boxes, packing paper, tape and markers. Pack with care—a perfectly packed truck can still result in damage if boxes are improperly packed. Want us to do the packing? See our Packing Services page for pricing.

Insurance Options

We have an outstanding track record when it comes to the safety of your valuables, but accidents do happen sometimes. Ease your moving mind by looking at the insurance options we offer.

Step Three

WHAT TO EXPECT ON MOVING DAY

Our moving lead will conduct a brief walkthrough with you and take note of any special instructions you might have before getting started. The team will then immediately get to work laying down blankets and mats to protect your floors and doors before wrapping your furniture in shrink wrap and blankets.

Step Four

MOVING DAY

You’ll get a text message when the team is on the way. Our dedicated crew will start by protecting your home and then get started on the move.

Step Five

RELAX AND SETTLE IN

Once we’ve moved your belongings into their new home it’s time to relax. Need help hanging that flatscreen or your favorite piece of art? We can help make moving in as seamless as possible.

Moving Tips to

Keep Your Costs Down

Tip one

GET PROPER BOXES

Anything that fits into a box should be boxed for us to move it. Proper boxes enable us to move your belongings faster which means fewer hours and therefore less cost to you. They also protect your valuables from damage when packed properly. If you need boxes we definitely have them available at a great price that we pass on to our customers, check out our packing services page for more details.

Tip two

HELP US WITH PARKING

Being able to park the truck legally and in an efficient place is always a good thing. You, the customer, are responsible for securing a legal place for us to park the truck prior to moving day. We cannot legally park in a “truck loading zones” for longer than 30 minutes so that is usually not an option. Keep in mind that a less efficient place to park the truck will most likely mean a longer move time.

tip three

LET US KNOW IF YOUR PLANS CHANGE

We’d be happy to reschedule your move if you need to. If you give us 24 hours notice we can reschedule your move at no cost. If our movers arrive at your home (on moving day) we will have to cover our time and cost by billing you our minimum charge. Need more moving time? If you decide you need our movers for longer than what was originally scheduled, we are often available to adjust the scope of the move depending on the availability of our crew.

Things We

Can't Move

ITEMS THAT REQUIRE HOISTING OR EXCEED 800LBS

We are never able to move any item that requires hoisting or exceeds 800 lbs. Heavy items require at least one mover to be able to provide lifting support for every 125 lbs increment. Movers may not be able to provide lifting support if the item goes up or down more than three steps, it has to travel over an uneven surface, or it has to be tilted in order to clear a narrow area such as a hallway.

THINGS WE AREN'T ALLOWED TO MOVE

The following items must be excluded from your move: medication, jewelry, important documents, items of innumerable value, cash, alcohol, firearms/ammunition, chemicals, dirty items that may soil your belongings or the truck, flammable items, liquid items or items that may leak substances that may soil your belongings or the truck, and any items that potentially present a biohazard to our crews.

Specialty Items

We are unable to safely move some non-standard household furniture that may require a specialist such as certain pool tables, grand or baby grand pianos, hot tubs, large plants or pots, machinery or anything that would be normally attached to a structure (dishwasher, countertops etc). Please ask us about referrals for handling these items safely.

more tips for

moving day!

Depending on the amount of help you’re needing there are several ways to make things more efficient on moving day:

  • Box everything in professional movers boxes, avoid open top boxes or unstackable boxes. If you fall behind on packing give our office a call and we’ll be happy to allot more time for packing along with bringing the right materials.

  • Keep boxes light (~35lbs), the movers will have an easier (eg. more efficient) time working with lighter boxes. Plus, you have to lift them later to unpack!

  • Break things down and take things apart. However, if you don’t have the time, tools, or know-how our movers will be happy to help on moving day.

  • Keep access ways like hallways clear of obstacles and stack boxes out of the way near the entrance of the home or in the garage.

  • Remember to find a safe place for small children and pets. If animals are safe in a bedroom or bathroom, and children are attended to, we’ll have a safer and more efficient working environment.

  • If possible dedicate the day to the move. If you plan to have the cable/phone technician, painter, cleaner, contractor, and movers come all in on the same day our job will be more difficult and time consuming working around these obstacles.

  • Reserve a parking space that involves the shortest walk possible from the back of the truck to the front of your door.

  • Pack everything that fits into a box into a box including your pictures, mirrors, tvs, lamps and lampshades. The more things are square and protected the easier they are to stack.

  • Use professional moving boxes: using open topped boxes or odd shaped boxes will make it harder to pack and unable to stack.

  • Try to group fragile items into the same box to reduce the number of fragile labeled boxes in your move. A move with lots of fragile boxes make it difficult for the mover to create the base needed to stack your fragiles on top of.

  • Take items apart that can be taken apart or ask the movers to do so for you.